Koko · Help
How can we help?
Get support for lessons, progress, audio, Practice Chat, Word Scan, privacy, or accessibility.
Email Koko Support
Include your device or browser, operating-system version, Koko version, selected language, and the screen where the issue occurred. Please do not include passwords, identity documents, or sensitive photos.
Quick checks
- Audio: Check your media volume and silent-mode settings, then replay the phrase.
- Camera or microphone: In iOS, open Settings → Koko. On the web, review permissions for hellokoko.app in your browser.
- Practice Chat or Word Scan: Confirm you have an internet connection. These tools send only the text or selected image you choose when you submit a request.
- Progress: Koko’s launch version stores learning progress on your device or browser and does not sync it between devices or browsers.
Privacy requests
On iOS, use Delete Account & All Data in Koko Settings to remove local learning data and the unlinked identity used by online features. For other questions about your information or deletion, email [email protected] with “Koko Privacy Request” in the subject. Read the Privacy Policy for details.
Report a curriculum issue
If a translation, transliteration, audio clip, or lesson explanation looks wrong, include the language, unit, lesson, and the exact phrase. That context helps us investigate without collecting unrelated data.